Description:
*To qualify for this internship, you must already be accepted into the Professional Internship Program and must receive an eligibility letter. To be considered for this position, it is essential to complete the application process through this form: https://forms.gle/XcweL1jPy3xP7q1z9 *
Please note that candidates without the Program Eligibility Letter will not be considered for this position. You should include your Eligibility Letter in the “Other file” section of this application.
Join our team as a Guest Services Assistant, where you'll play a crucial role in ensuring a smooth experience for our guests. Utilize ticketing software to facilitate ticket transactions both in-person and over the phone, prepare ticket orders for SUU and USF events. As a point of assistance and information, you'll enhance the on-site guest experience. If you're a customer-oriented individual with adaptability and enthusiasm, we invite you to join our team.
Customer Service:
- Greeting Customers – first impressions matter.
- Answering questions – know how to find answers
- Addressing customer complaints – resolving issues promptly and satisfactorily
Leadership:
- Overseeing various positions based on need
- Training others to handle tasks
Communication:
- Organize and plan communication in advance
- Follow up to make sure tasks are complete
Duties and Responsibilities:
- Attend mandatory training sessions to ensure proficiency in assigned responsibilities and safety protocols.
- Learn ticketing software to sell, exchange, and return tickets both in-person and over-the-phone.
- Preparing ticket orders for mail or will call.
- Serving as a point of assistance and information for guests on-site.
- Assisting with season setup and clean-up.
- Undertaking other duties as assigned.
- Showcasing adaptability and a willingness to contribute to overall team success.
- Work some evenings and weekends.
Qualifications:
- Preference given to those with experience in Guest Services or related industry.
- Demonstrates a friendly and outgoing personality, fostering positive interactions with team members and patrons.
- Punctual and reliable.
- Attention to detail, accuracy, and efficiency.
- Ability to work well with deadlines.
- Must contribute effectively as a member of a team.
- Ability to lift/carry up to 30 lbs and stand for extended periods of time.